Welcome to SurgiHealth Solutions. These Terms of Use ("Terms") govern your access to and use of our website, products, tools, kits, services, and associated features including but not limited to ClarityOS, ClarityCart, the VA Dual Order System, Quote Builder, Resource Library, Cross-Reference Search, IFU Integration, and AI-powered interfaces. By using any of these services or accessing our website, you agree to comply with and be bound by these Terms in full.
Orders submitted through ClarityCart or other online tools are treated as purchase requests. Quotes are reviewed for accuracy and confirmation is provided via email or invoice. Payment, shipping, and refund terms are the same as offline purchases unless otherwise stated during checkout.
You must be at least 18 years old to use our services. By agreeing to these Terms, you represent and warrant that you meet this requirement and have the authority to bind any organization on whose behalf you are using the services.
SurgiHealth Solutions offers a range of products and services, including but not limited to:
Our platform is designed for frictionless access. Users are not required to create accounts to browse or build kits. Facility-specific logic may apply based on detected facility code or IP ranges. Administrative areas require secure login and role-based access.
You agree not to use the services to:
All content on the site including but not limited to product data, UI logic, custom IFUs, voice responses, kit logic, and design layouts are proprietary to SurgiHealth Solutions and protected by copyright, trade secret, and other applicable laws. Unauthorized duplication, training of external models on our data, or redistribution is strictly prohibited.
Our AI interfaces (e.g. voice assistants, cross-reference matchers, compliance agents) are intended as supportive tools and not a replacement for trained clinical decision-making. While we strive for accuracy, you agree not to rely solely on these systems for regulatory or procedural decisions. We do not provide medical advice.
All products are sold as non-sterile unless otherwise noted. Products must be inspected and validated for appropriateness per your facility’s guidelines. We disclaim all liability for improper use, incorrect assumptions based on site-generated kits, or misinterpretations of our IFUs or educational resources.
Our pricing and kit configurations may vary by facility and customer type. Logic-driven quote generation may apply different packaging quantities, substitutes, or defaults depending on your facility identifier or region. These changes are dynamic and non-negotiable unless contractually overridden.
Submitting a quote request does not constitute a binding order. Orders are only considered placed once confirmed and acknowledged by our team. All order codes generated through ClarityCart or other tools are stored securely and may be referenced to enhance customer service or recall interactions.
We stand behind our products and offer replacements for defective items when reported within 30 days. Custom kits and sterile items are non-returnable. Return eligibility and instructions will be provided upon request. Refunds, if approved, will be issued via original payment method.
We reserve the right to suspend or terminate access to any user who violates these terms, misuses platform tools, or attempts to compromise our systems. In such cases, all pending quotes, carts, or logic outputs may be invalidated.
We may revise these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use after changes constitutes acceptance of the new Terms.
For questions regarding these Terms, please contact support [ @ ] surgihealth [ . ] com or use the contact form located in the footer of every page.
Document Version: 1.0.0
Last Revised: August 4, 2025
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