Privacy Policy

This Privacy Policy outlines how SurgiHealth Solutions ("we," "our," or "us") collects, uses, and protects your information when you access or use our website, services, kits, tools, logic engines, or contact us. By using our services, you agree to this policy.

1. Information We Collect

We collect minimal information to provide a seamless and secure experience. Information collected includes:

• Facility and geographic identifiers (e.g., IP address, facility code)
• Quote submissions and cart contents for order support
• Email addresses and contact data if provided during correspondence
• System usage patterns to improve product logic and kit recommendations

2. How We Use Your Information

Information is used to:

• Generate accurate quotes, kit configurations, and product suggestions
• Respond to inquiries, order questions, and support requests
• Improve system logic, voice responses, and dynamic personalization
• Track system engagement to improve performance and simplify user experience

3. Use of Cookies and Local Storage

We may use cookies or local storage to remember cart contents, facility preferences, and logic-based actions. These do not include personal data unless entered by the user and are used solely for experience continuity.

4. Data Security

We maintain secure data storage environments and implement strict internal controls. Sensitive information, such as quote data and internal order codes, is stored using encrypted methods and never shared with external parties outside of fulfillment or support workflows.

5. Data Sharing & Third-Party Access

We do not sell or rent any personal or facility data. Third-party access is limited to:

• Service providers essential for hosting, support, or fulfillment
• Authorized facility administrators upon verification

6. AI & Predictive System Use

Data may be used to train internal systems for routing logic, voice clarity, product prediction, and user efficiency. No personal data is used for external model training. Users may opt out of certain predictive personalization features by request.

7. Your Rights

You may request access to or deletion of your data at any time by contacting us. Certain quote and order data may be retained for compliance and historical support.

8. Changes to This Policy

We may revise this Privacy Policy at any time. Updates will be posted on this page. Continued use constitutes acceptance of any changes.

9. Contact

For questions or requests related to this policy, contact support@surgihealth.com or use the contact form in the website footer.

Revision Information

Document Version: 1.0.0
Last Revised: August 4, 2025