Answers to common questions about ordering, products, and support.
No. You can check out or generate quotes without creating an account. Just build your cart and proceed — no login required.
Yes. Click “Generate Quote” from your cart to instantly download a formatted PDF with pricing, SKUs, W9, and all supporting documents.
Yes. You can submit your PO directly through our checkout flow or via email. All quotes are Net 30 eligible.
Absolutely. We support P-Cards, credit cards, and invoice-based ordering.
Yes. We work with centralized procurement, fiscal agents, and individual department leads. Quotes can be tailored to align with internal approval structures.
Yes. Contact our team to set up recurring monthly or quarterly shipments with locked-in pricing and kit tracking.
Definitely. Build a cart or contact us and we’ll convert your selections into a named, reorderable custom kit.
Use your Reorder Code from any previous quote or order. Enter it on the homepage or cart page and we’ll pre-load your previous items.
Yes. You can save your cart and send the code to a colleague or fiscal contact. They can load and submit without rebuilding.
No minimum order is required. You can order a single item or build a large facility kit — the process is the same.
Yes. All formal quotes and purchase orders qualify for Net 30 terms unless otherwise arranged.
After generating a quote, simply email us or submit your PO. We’ll return a formal invoice with your order confirmation.
Yes. We support frictionless ordering with instant quotes and PDF receipts — vendor setup is not required for initial purchases.
Yes. Our team can generate quotes or confirm SKUs by phone or text. We also support mobile-friendly browsing and PDF downloads.
Absolutely. Tell us what you’re currently using, and we’ll help assemble a tailored starter kit that aligns with your workflow and budget.
Most stocked items ship within 1 business day. Our quote system flags any known backorder risks before checkout.
Yes — unopened items can be returned within 30 days. Just contact support to initiate the return process.
You’ll be notified before checkout. We’ll offer substitution, delayed fulfillment, or partial shipment based on your needs.
You’ll receive tracking via email once your order ships. You can also contact support with your PO or order number for updates.
Our team is ready to assist — from visual confirmation to use-case matching. We’ll help you get exactly what you need.
Yes — if it hasn’t shipped yet. Contact us as soon as possible to modify or cancel your order.
Please notify us within 3 business days. We’ll resolve it quickly with replacement or credit, depending on the situation.
Yes. You can reach our team by phone, email, or web form. We aim to respond within 24 hours.
Yes. Just let us know if you’d like to be notified at regular intervals or enroll in a recurring order plan.
Yes, when possible. Contact us before 1 PM ET to request priority handling and we’ll do our best to accommodate.
No. All products are non-sterile unless explicitly labeled otherwise. They are intended for pre-cleaning, storage, or protection use.
Yes. Each product has a downloadable Instructions for Use (IFU) on its page and embedded in all quote PDFs.
Yes. Our guidance aligns with AAMI ST79 for manual cleaning, lumen brushing, and transport handling.
Absolutely. Every IFU is online, searchable, and can be accessed through QR links or your quote file.
It depends. Each product page and IFU clearly state whether the item is single-use or validated for reuse with cleaning instructions.
Some do. Products like tags, protectors, and single-use brushes will include shelf life info on the label and IFU.
Yes. SDS documents are available upon request for applicable items. Contact us and we’ll send the PDF.
We provide full documentation — IFUs, W9, SDS, and product traceability — to meet surveyor requirements.
Some are sterilization-compatible and some are not. Always refer to the specific IFU to confirm compatibility.
Check the brush’s IFU. It will state if it can be sterilized and which cycles are validated.
Yes. We provide written guides, virtual inservices, and simulation tools through our Call Clarity™ system.
We’re currently developing CEU-approved content. Join our list and we’ll notify you as soon as it launches.
Yes — in many cases. We offer video calls, demo kits, and live onboarding depending on your region and need.
Yes. We offer downloadable posters, quick-reference cards, and custom guides based on your workflow.
Yes. Call Clarity™ offers tone-guided SPD logic, policy-backed training, and real-time support. Contact us to schedule a demo.
Yes. We can provide a customized orientation kit, product documentation, and virtual walkthroughs to help new leaders ramp up quickly.
Yes. While we default to standard 25 or 50 packs, we can adjust quantities or provide bulk configurations upon request.
Yes. Many of our kits and items can be color-coded or pre-labeled for easier visual sorting in SPD or OR workflows.
Yes. We offer custom barcode labels, facility-name printing, and packaging branding options for recurring orders.
Contact us. In many cases we can accommodate smaller quantities, especially for pilot evaluations or targeted kits.
Yes. We can modify any prebuilt kit — removing or replacing items based on your needs and protocols.
Yes. Quotes can be forwarded and completed by fiscal agents, and we maintain PO traceability to the end facility.
Yes. We routinely provide W9s, bank letters, insurance docs, and fill out any facility or group onboarding paperwork.
Yes. Whether your facility is part of a GPO or private equity group, we’ll match your structure and approval path.
Yes. What you see is what you pay. All prices shown include packaging, labeling, and documentation — no hidden fees.
Yes. We offer tiered discounts for volume orders, recurring kits, or multi-site rollouts. Contact us for a custom quote.
Yes. With a quote or standing order agreement, we can lock pricing for 30, 60, or 90 days — or longer by request.
Shipping is included for most orders over $250. Smaller orders may include a flat fee depending on destination.
Yes — for international buyers. Let us know your preferred currency and we’ll convert your quote accordingly.
Our team is here to help with quotes, product guidance, account questions, or anything else you couldn’t find above. Whether you’re ordering for one department or managing multiple facilities, we’ll make sure you get exactly what you need — fast.