These Terms of Purchase govern all transactions between you ("Customer") and SurgiHealth Solutions ("Company," "we," or "us") for products, kits, and services offered through our platform, ClarityCart, and any other channel. By completing a purchase, quote confirmation, or authorized order request, you agree to these terms in full.
Customers must be authorized representatives of a facility or organization. Individual purchases are only allowed where explicitly approved. All orders are subject to validation by SurgiHealth.
We make every effort to ensure that product descriptions, images, and specifications are accurate. Due to ongoing improvements, equivalent substitutions of equal or higher value may be made unless specified otherwise in writing. Product packaging, labeling, and quantities may vary by facility or kit logic.
Quotes generated via ClarityCart, kit tools, or emailed configurations must be formally approved through purchase order, signed authorization, or electronic confirmation. Once approved, they become binding orders subject to fulfillment and invoicing.
All pricing is in U.S. dollars and may reflect tiered facility logic, bundled configurations, or VA Dual Order System terms. Pricing is exclusive of applicable taxes, shipping, and handling unless otherwise stated. SurgiHealth reserves the right to update pricing at any time prior to quote acceptance.
Unless otherwise agreed in writing, payment terms are Net 30 from invoice date. Late payments may incur a 1.5% monthly finance charge. We reserve the right to withhold future shipments for unpaid balances or noncompliant facilities.
We ship using standard commercial carriers unless otherwise specified. Risk of loss transfers to the Customer upon delivery. Expedited orders or special handling may incur additional charges. Delivery dates are estimates and not guaranteed.
Non-custom products in resalable condition may be returned within 30 days of delivery with prior authorization. Custom kits, sterile items, and personalized configurations are non-returnable. Return shipping costs are the responsibility of the Customer unless due to our error.
We warrant our products to be free from defects in materials and workmanship under normal use for 30 days. Defective products will be replaced or refunded at our discretion. This warranty excludes misuse, abuse, and unauthorized modifications.
Orders may not be canceled once approved unless written consent is obtained. Custom or expedited orders are not cancellable once in production. Any cancellation may be subject to restocking or administrative fees.
Customer is responsible for ensuring purchased items comply with their internal procurement policies and regulatory requirements. All use must adhere to instructions for use (IFUs), training guidelines, and facility protocols.
SurgiHealth shall not be liable for indirect, incidental, or consequential damages. Our maximum liability in connection with any order is limited to the purchase price of the product(s) involved.
These Terms of Purchase shall be governed by the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes shall be resolved in the appropriate courts located in Hamilton County, Ohio.
Document Version: 1.0.0
Last Revised: August 4, 2025
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